[e-LEARNING] CREATING A CULTURE OF CARE IN CRISIS
Title of Offering: "Creating a Culture of Care in Crisis"
Hours: 1.5 credit hours
Total Clock Time: 90 minutes
e-Learning
1.5 CONTINUING EDUCATION HOURS FLORIDA DEPARTMENT OF NURSING
Why you need this course
This training will discuss components of healthy workplace cultures based on staff safety and belonging, shared vulnerability and shared purpose. The basic factors of trust are empathy, authenticity and logic. It all starts with staff; their Behavior drives culture. Culture always drives performance and Culture always trumps strategy. Cultures of care start with leaders who care who hire people who are authentic and genuinely care about others.
Learner Objectives
At the completion of this course, the participant will be able to:
- define the meaning of culture and explain how it relates to an organization’s mission
- identify the 4 key factors that contribute to powerful teams
- list 3 management behaviors needed to build employee commitment to the culture of care
- describe one company’s philosophy of ensuing positive employee relations.
Teaching Methods
Training may include self-paced learning, audio and/or video and computer-assisted instruction. Use of case studies, examples, question and answer periods and group exercises will be used.
Evaluation Methods
Participants will be provided an evaluation form that addresses satisfaction with the presentation, with the facility and with recommendations for future presentations.
To evaluate the participant’s newly learned knowledge, a 10 question post-course test will be used.
RESUME: Patti Moore / The Watershed Group
PATRICE C. MOORE, APRN, MSN, BSN, RN
5745 SW 75th Street, #323 Gainesville, Florida 32608
Phone 352.495.2800 Fax 352.495.1810
Email: [email protected] Web Site: http://www.thewatershedgroup.com
WORK EXPERIENCE:
The Watershed Group, Inc. 1999-Present
President and Founder Working with organizations and people to align their vision and mission to achieve meaningful results. With advanced degrees in nursing, strong clinical skills, executive leadership/operations experience in Hospice I am unique in the US with this combination of credentials offering consulting, executive coaching, executive recruiting and professional speaking, working with primarily hospice and other healthcare agencies nationwide; sample work includes:
- Strategic planning with Boards of Directors and leadership teams
- Operational reviews of organizations identifying strengths and weaknesses with plan development
- Organizational design Culture change within organizations
- Feasibility studies for hospice house facilities and new programs
- Growth strategies for organizations
- High Performance Executive coaching
- Recruiting for executive positions
- “Hospice Master Class Membership” monthly online leadership training
- Training programs for leadership teams
- Keynote speeches and workshops
- Predictive Index Talent Management provider
Hospice of North Central Florida (now Haven Hospice) 1983-1999
Gainesville, Florida
Executive Director
HNCF was of one of the largest, not for profit hospices in the US, serving 11 Counties in north central Florida, sample accomplishments include:
- Significant growth: from 3 FTE’s to 200 FTE’s and Budget from $40,000 to $12 Million
- Expansion into rural areas with 4 satellite offices operating independently
- Successfully transitioned a free service into a state licensed, Medicare certified organization
- Developed infrastructure and operating systems for expansion
- Established fund development department
- Developed strong mission driven leadership teams
- Put together a team of experts to conceive, design, plan and operate an 18 bed, hospice house with attached administrative offices totaling 34,000 square feet
- Led a Capital Campaign effort to raise $4 Million for the hospice house facility
- Offered extraordinary hospice care to patients regardless of their ability to pay, diagnosis, place of residence or caregiver status in a time when other programs had restrictions on admission
- Developed state of the art volunteer trainings and programs resulting in > 450 volunteers participating in a variety of settings
- Offered Comprehensive hospice care for all ages, all diagnosis, all settings with creative arts programs, multiple volunteer opportunities, expansive bereavement programs
- Established internships for medical and nursing students from the University of Florida
- Consistently offered a work setting with built-in support, internal promotion, flexible schedules, where all staff were passionate about their work, respected/trusted one another and had fun
Joint Commission on Accreditation of Healthcare Organizations (JCAHO) 1989-1992
Chicago, Illinois
Hospice Consultant/Surveyor/Educator: worked part time while Executive Director of HNCF
- Selected to be 1 of 12 national hospice surveyors
- Surveyed hospital based and freestanding hospices across the US as part of the JCAHO consulting/survey team
- Presented findings to hospital executive leadership teams/boards of directors
- Taught Quality Assurance programs as part of the JCAHO education/training department
EDUCATION:
High Performance Academy 2017
Graduate of the Certified High Performance Coaching program
University of Florida, Gainesville, Florida
Master of Science, Nursing
Gerontology Certificate
University of Florida, Gainesville, Florida
Bachelor of Science, Nursing
President's Honor Roll
College of Nursing scholarship
Daytona Beach Community College, Daytona Beach, Florida
Associate of Arts
Dean's List
Who's Who in American Junior Colleges
Cheerleading Scholarship
RESEARCH and PUBLICATIONS:
Master's Thesis: "Early Life Experiences and Exercise Participation Over The
Age of 55," University of Florida
Home Care Advances: Essential Research and Policy Issues.
“Hospice: End of Life Care at Home” Chapter 5;
Editors: Robert H. Binstock, PhD and Leighton I. Cluff, MD; Springer Publishing Company
How Goes It With Your Soul: Simple Truths to Live By. 2001; Jackson & Stephens Press
No Mission No Margin: Creating a Successful Hospice with Care and Competence. 2014; Advantage Media Publishing
Creating A Culture Of Care: Insights and Inspirations from a Hospice Leader. 2018; Self Published
PROFESSIONAL AFFILIATIONS:
National Hospice Organization:
Standards Committee, Member
Rural Hospice Initiative, Member
Managed Care Committee, Member
Large Hospices Interest Network, Chairman
National Hospice Foundation
Board Member
Florida Hospices and Palliative Care, Inc:
President
Vice President
Board member
Chair of Best Practices Committee
National Hospice Work Group
Founding Member
Membership committee
National Partnership for Hospice Innovation
Founding Member
Board member
National Speakers Association
Member
COMMUNITY AFFILIATIONS:
Junior League of Gainesville, Florida
Rotary Club of Gainesville, Florida
Mentor for at risk high school students
University of Florida, College of Medicine
Curriculum Committee member
Women’s Giving Circle of Gainesville Community Federation
Board Member Oak Hammock Senior Living CCRC, Gainesville, FL
PROFESSIONAL PRESENTATION TOPIC SUMMARY:
“Hospice and End of Life Care”; multiple sites
“Rural Hospice at Work from Alaska to Florida"; National Hospice
Organization Meeting and Symposium, Seattle, Washington
"Developing a Quality Assurance Program and Program Accreditation”;
JCAHO, Multiple presentations to local, state, and national groups on Hospice
“Managed Care and Hospice"; NHO Management Conference, Washington, DC
“Time to Care…for the Care Giver,” Department of Elder Affairs, Florida
“Hero’s in our Midst”; Alzheimer’s Resource Center; Florida Department of Elder Affairs, Florida
“Predicting Success” Management/Leadership Conference, NHPCO Washington DC
“Bored Board? High Performance Boards” NHPCO Management Conference, Washington DC
HONORS:
Sigma Theta Tau, Honorary Academic Nursing Society
Selected as one of Top 60 Nurses in University of Florida College of Nursing’s 60-year history
UF’s Dean Dorothy M. Smith Nursing Leadership Award for Excellence in Entrepreneurship