Have you heard the term "nurses eat their young"? Generally, that phrase describes the rough treatment new nurses are subjected to by more experienced peers when we enter the profession, but sometimes in my work I’ve seen it used as a management style. It’s counterproductive, it’s damaging, it undermines both the worker and the work – and it needs to stop. I
'm not sure what it is about some nurses or supervisors who believe that continually focusing on what people do wrong will motivate an improvement in skills or behavior. Perhaps it is the scientific perfectionist in them that has no tolerance for mistakes. Maybe that’s the way they themselves were disciplined or trained, so it’s the only management style they know. For myself, I know I’ve always learned best when I've been encouraged - even when I made a mistake - rather than berated for what I did wrong. I believe that’s true of most of us.
I’m not suggesting that stern...
BAD BOSSES by Patti Moore
Bad bosses - they’re the inspiration for movie comedies, great literature (Charles Dickens and Shakespeare wrote more than a few) and hilarious dinner party stories. But there’s nothing funny about having a bad boss, much less being one. Bad managers drive good employees away, undermine their workplace’s success, and cost their organizations in dollars and lost institutional knowledge when those disgruntled team members move on.
Good managers rally their employees to strive toward a common goal, grow loyalty for their organizations, and get – and retain - the best of the best even in a competitive labor market. We all know them when we see them – but what exactly are the qualities that separate great managers from failed ones?
I am a Predictive Index Talent Management provider and I help clients put the right people in the right seat on their bus. Predictive Index World Wide set out to answer the question definitively in This...
ON THE ROAD AGAIN (AND AGAIN): PRO TIPS FROM A ROAD WARRIOR
How much time do you spend in planes, trains, cars and hotel rooms? I love traveling thanks in part to Mark Twain’s quote above. Getting to see my clients while traveling is the bonus! Travel for work can feel like an endless sprint of stuffing suitcases and figuring out rental cars, bolting down airport meals and rejiggering your internal clock to match the time zone you’re in. As someone who spends a good chunk of her working life on the road, I’ve managed to come up with some useful strategies that take a lot of the stress out of constant travel, and I’d like to share them with you.
I keep a suitcase mostly packed and at the ready at all times. Mine contains a full, separate set of my makeup and other must-have beauty products, all in the regulation-sized bottles and...
This month is a very special one for me; I am celebrating my 19th year in business as The Watershed Group, a big anniversary for my “baby” and a good moment to reflect on the adventures I’ve had so far as a startup founder and proprietor.
I was Executive Director of Hospice of North Central Florida when I realized that it was time for me to make a change. I was frankly terrified to leave a job I loved - but I knew I was not meant to stay there until retirement. I didn’t want to leave hospice work and I didn’t want to move from my hometown, so I thought I would try my hand at consulting. I knew it would be a big leap - I had heard that most consulting businesses fail within the first 18 months – so I kept my nursing license active just in case this gig didn’t work out (I still do!).
When you’re a High Performer, productivity is not just about ticking things off your “To Do” lists; it’s about focusing on your higher purpose and whether or not you are living your mission – and encouraging, inspiring, and leading those around you to be a part of its accomplishment.
Is your workday all about getting stuff done? Getting stuff done is good, and necessary. But we must never lose sight of the importance of asking ourselves if each action we take is serving our greater purpose and if it is the best thing for those we care about as well as ourselves, both at home and at work. Is your day spent moving yourself forward on what really matters?
Our teachers in hospice, those people whose lives are measured in months not years, understand what productivity looks like for them: deepening relationships with loved ones, asking for and granting forgiveness, creating memories that will last longer than they will.
Real productivity requires taking a...
“A hero is no braver than an ordinary man, but he is brave five minutes longer.” ~Ralph Waldo Emerson
Courage isn’t just something we muster up when we’re called on to slay dragons or play the hero. Our courage is tasked every day, and how we answer its call (or don’t) is a powerful reflection of our character.
How much courage does it take to step outside your comfort zone and change the way you think about something? How much courage is required to tell your boss or a co-worker that you disagree with the way they handled a situation? When was the last time you had a courageous conversation with someone? When was the last time you had the courage to stop playing small and step into your full, brilliant self? These are the real dragons; self-doubt, habit, and fear of the unknown.
The challenges we face come calling without much notice, and the choices we’re asked to make on the fly and in the moment can wind up defining us, in our own eyes and in...
High performance; everyone talks about it, but what does it really look like in practice? Here is my story of Habit #5, Influence:
No man or woman is an island, though we might occasionally wish we were! When the action or inactions of those around us frustrate us, we’re tempted to imagine that life would be easier if we were in total control - but that’s a fallacy. We need one another to accomplish our dreams – and how we influence others and are ourselves influenced is what makes our dreams reality.
Most of us have been lucky enough to cross paths with at least one great influencer in our lives – a person whose example helped us to become better than we were before we met them. Sometimes it’s a parent or a teacher, or a great boss or a mentor who goes out of his or her way to listen and advise. But often the most powerful influencers in our lives are those...
High performance; everyone talks about it, but what does it really look like in practice?
To me, high performance can’t just be an on again/off again thing where I hit that mark, then settle back down to where I was. I need to sustain that high-functioning vibrancy over time. It doesn’t come naturally – at least, not to most people, myself included – but it can be learned, in the same way Olympic athletes build high performance habits that sustain them through grueling competition. How do High Performers train to bring their best all day, every day, to whatever they’re doing? In other words, how do they stay in the zone?
My training with my coach Brendon Burchard taught me there are five keys to creating and maintaining high performance. In this piece, I’ll dig into the first two: Clarity and ...
I was in Washington D.C. recently for the winter meeting of members of the National Partnership for Hospice Innovation group. A vibrant lineup of speakers was there to share their insights on the current state of healthcare and hospice.
One surprise speaker was Brian Blase, Special Assistant to the President on Healthcare Policy. I admit it – I was initially skeptical of this young person who I assumed could not possibly have any meaningful insights about our work of caring for the frail and dying citizens. That’s what happens sometimes when we are “experts” in our field; too often, we’re not open to new ideas or others’ points of view, because, after all, we’re the ones with the years of experience and/or education and maturity under our belts.
"I think hospice is the greatest single honor that has ever occurred in my life. To have the opportunity to be a part of building something that makes such a difference to society. And I think what is really important is that hospice is a dream that’s come true, and a dream that’s grown beyond all of our expectations.
In terms of values, it’s a dream that didn’t come out of academia, it didn’t come out of research, it didn’t come out of organized medicine. It was the dream of people themselves that had lost a loved one and simply wanted to reach out and see if they could make that path different for others. And it was above all about human dignity, no matter how long life was.
And I think it has grown so much not because we were smart in building it, but because we had the capacity to listen to what our patients and communities needed and to build that for them." Mary J. Labyak, CEO, SUNCOAST HOSPICE